Covid-19 Advice and Support

Register if you have a medical condition that makes you extremely vulnerable to coronavirus.        For example, you’ll be able to ask for help getting deliveries of essential supplies like food. If you’re not sure whether your medical condition makes you extremely vulnerable, register anyway. You can register yourself, or on behalf of someone else:

A new scheme to recruit 250,000 volunteers to support the NHS through the coronavirus pandemic has been launched by the Government. https://www.goodsamapp.org/NHS

​We at NFDOG and our friends at Doglost and Lost Dog Recovery UK South will find it very difficult to get out and help reunite lost dogs whist we are on lockdown. Some helpful tips:

  • Please do not let your dog off lead in the Forest unless you are 100% certain they will come back. 
  • Do not allow your dog to interact with other people when out and about, they can carry the virus on their fur. 
  • Make sure that you have an ID tag on your dog at all times! 
  • Vets and dog wardens are not working as usual, vets are open for emergencies only. 
  • Ensure gates in the garden are closed properly after deliveries.

NEW FOREST MEDICAL GROUP 

Please note in order to help reduce the spread of the COVID-19 virus we have had to make significant changes to our services.

  • From Monday 23rd March patients will not be able gain access to either of our sites unless you have been asked to attend by a staff member. A member of the clinical team will meet you at the door; they may wish to check your temperature before letting you inside. All staff will be wearing protective clothing, including masks and gloves - please do not be alarmed. 
  • We are operating a telephone triage service for all patients requesting clinical advice or appointment with a GP/Nurse. If you need help or advice you will need to ring the surgery on 01590 622272/682617.
  • We are temporarily NOT accepting paper requests for prescriptions - please order your medication online, or email your request to whccg.nfcmg-enquiries@nhs.net (If you are unable to order via these methods please call the surgery and press option 2) (If you are unable to order via these methods please call the surgery and press option 2)

Please see the patient information leaflet linked below for detailed information about COVID-19 and how our services have changed to help deal with the current crisis.

Patient Information regarding COVID.pdf

Stay Safe - Stay At Home

You can only leave your home :

  • to shop for basic essentials – only when you really need to
  • to do one form of exercise a day – such as a run, walk or cycle, alone or with other people you live with
  • for any medical need – for example, to visit a pharmacy or deliver essential supplies to a vulnerable person
  • to travel to and from work – but only where this is absolutely necessary

Your mental wellbeing is important

Life is uncertain and very different suddenly. If you are feeling stressed or anxious, follow this link to information that could help you cope: https://www.mind.org.uk/information-support/coronavirus-and-your-wellbeing/#collapse147bf

Open by phone providing support, living aids and mobility equipment as needed across the New Forest. Call on 01425 628750 http://www.newforestdis.org.uk


Citizens' Advice New Forest now focusing resources on email, web chat and New Forest Advice line services, accessible as follows: 
· Using our enquiry form using the link on the home page on our website - www.newforestcab.org.uk
· Telephoning our New Forest Advice line on 0300 3309 009 Monday to Friday 10am – 4pm
· Accessing webchat through the national website  https://www.citizensadvice.org.uk/

SUPERMARKET INFO RECEIVED FROM

THE GOOD NEIGHBOURS NETWORK

TESCO
Mon-Sat  8am-10pm  Sun 10am-4pm    www.tesco.com/help/covid-19
In store

  • Priority shopping hour for NHS staff, every Tuesday and Thursday from 7-8am and Sunday from 9am-10am, in all Tesco stores (except Express). Anyone with NHS ID will be able to shop at these times.
  • Priority shopping hour for vulnerable and elderly customers. Every Monday, Wednesday and Friday between 9am-10am and 10am-11am on Sunday.

Deliveries

  • If you are a vulnerable person, you will be able to book a priority slot and select an eight hour window.
  • Customers who do not currently have a Tesco account and have a letter from the NHS can either create an account online or call the supermarket on 0800 917 7359.
  • If you are vulnerable, disabled, or elderly, the driver can still bring your shopping inside if you ask. They will not be able to enter your home if you're currently self-isolating.
  • Home shopping deliveries continue to deliver as normal, but slots are filling up quickly, with vulnerable customers being priority.

Click and Collect

  • Stores are offering click and collect slots.

 General info

  • All vulnerable people as identified by the government have now been contacted by Tesco.
  • A purchase limit of 3 items on all products

         
SAINSBURYS
Mon-Sat  8am to 8pm  Sun  11-5pm  www.sainsburys.co.uk/shop/gb/groceries/working-to-feed-the-nation-/latest-information--
In store

  • Priority shopping hour for NHS staff and social care workers, 7.30-8am, Monday to Saturday. Anyone with NHS ID will be able to shop at these times.
  • Priority shopping hour for vulnerable and elderly customers. Every Monday, Wednesday and Friday from 8am-9am.    

Deliveries

  • Sainsburys is prioritising vulnerable customers for delivery. (Other customers are offered click and collect only)
  • Once you are told you qualify for priority delivery by the Government, you can call the Sainsbury's customer care line on 0800 636262. The supermarket has warned it is very busy and you might need to try a couple of times. When you get through to a member of staff, they will help you arrange a delivery slot.
  • For other customers who consider themselves vulnerable but have not yet been contacted by Sainsbury’s, please call their customer careline on 0800 328 1700.

Click and Collect

  • Stores are offering click and collect slots.

General info

  • All vulnerable people as identified by the government have now been contacted by Sainburys.
  • A purchase limit of three grocery products and a maximum of two of particularly popular lines such as toilet paper, pain relief and soap.


ASDA
Mon-Sat  8am to 8pm  Sun 10am-4pm Please check website to confirm

https://corporate.asda.com/20200309/steps-we-have-taken-in-response-to-the-coronavirus-outbreak
In store

  • Priority shopping hour for NHS staff and social care workers, 8-9am, Monday, Wednesday and Friday. Anyone with NHS ID will be able to shop at these times.
  • Priority shopping hour for vulnerable and elderly customers, Monday to Saturday, 8am-9am.   

Deliveries

  • Asda is prioritising vulnerable customers for delivery, as on government database of most vulnerable.
  • Vulnerable Asda customers will receive a link to take them to the Asda site, where they will be able to access a recurring delivery slot. They will also be able to access slots a week further in advance of everyone else if they don’t want a recurring slot. These customers will also benefit from free delivery and no minimum spend when they place their order.
  • Home shopping deliveries continue to deliver as normal, but slots are filling up quickly, with vulnerable customers being priority.

Click and Collect

  • Stores are offering click and collect slots.

General Info

  • All vulnerable people as identified by the government have now been contacted by Asda.
  • A purchase limit of 3 items on all products
  • Volunteer shopping card - Asda’s volunteer card comes in the form of an e-gift card, with a barcode that can be scanned for payments. It can be downloaded and presented on a phone screen, or be printed on A4 paper and scanned by a member of checkout staff. Customers can buy these shopping cards online, top up and give to their family member, friend, or NHS volunteer to pay for their shopping without the hassle of using cash or bank cards. These volunteer shopping cards can be bought at ASDA.com/volunteercard


MORRISONS

Mon-Sat  8am to 8pm  Sun 10am-4pm    www.morrisons.com/help/coronavirus
In store

  • Priority shopping hour for NHS staff and social care workers, 7-8am, Monday to Saturday, 9-9.30am Sunday. Anyone with NHS ID will be able to shop at these times.
  • Morrisons has not outlined specific hours for vulnerable shoppers.

Deliveries

  • Home shopping deliveries continue to deliver as normal, but slots are filling up quickly.
  • Customers who are classed as vulnerable by the government will already have received communications from supermarket.
  • There is currently no system to prioritise online delivery for vulnerable customers, however, Morrisons will be adding a fast track to its queue system so that vulnerable customers can be prioritised.
  • For people who do not shop online, the supermarket is setting up a customer call centre for orders to be taken over the phone.

Click and Collect

  • Stores are offering click and collect slots.

General Info

  • All vulnerable people as identified by the government have now been contacted by Morrisons.
  • A purchase limit of 3 items on all products.
  • Food boxes – food boxes are designed to provide you with everyday essentials, delivered to your door. Meat or vegetarian groceries boxes include a selection of everyday food and essential household items, or the Market Kitchen boxes contain 8 prepared meals.


LIDL
Mon- Sat  8am-8pm  Sun 10am-4pm    www.lidl.co.uk/about-us/customer-update
In store

  • No priority service   

Online

  • Delivery available for beers, wines and spirits only (no groceries).   

Click and collect

  • No service   

General info

  • Purchase limits for toilet roll only.


ALDI
Mon- Sat 8am-8pm  Sun 10am-4pm    www.aldi.co.uk/covid19
In store

  • Priority shopping for NHS staff, Police and Fire Service will take priority ahead of queues upon showing a valid ID, all day, every day. Early access on a Sunday, 9.30-10am.
  • Priority shopping for vulnerable and elderly customers. Mon-Sat from 7.30-8am.

Online

  • Delivery available for wine and ‘specialbuy’ products only (no groceries).   

Click and collect

  • No service   

General info

  • Purchase limits on some essential items.


ICELAND
Mon-Sat  9am-6pm  Sun  10am-4pm 

www.iceland.co.uk/customer-support/help-articles#coronavirus
In store

  • Priority shopping hour for NHS staff, 5-6pm, Monday to Saturday, 3-4pm Sunday. Anyone with NHS ID will be able to shop at these times.
  • Iceland in Farnborough and Aldershot have not outlined specific hours for vulnerable shoppers.

Online

  • Online orders have been limited to customers who are over state pension age, those in self-isolation and other vulnerable people.

Click and collect

  • Stores are offering click and collect slots.

General info

  • Purchase limits on some essential items.


WAITROSE
Mon-Sat 8am-8pm   Sun 10am-4pm

https://www.waitrose.com/ecom/help-information/customer-service/coronavirus?wrint=1-Sitewide-_-covid-19-_-3-1241399
In Store

  • First hour of opening dedicated for elderly and vulnerable shoppers and those who look after them.

Deliveries

  • 25% slots dedicated to elderly and vulnerable customers. Waitrose is in the process of contacting these customers.
  • 20% extra delivery slots compared to normal.

Click and Collect

  • Not available

General Info

  • Waitrose have launched a e-card that can be used to pay for shopping. The gift card can be purchased online at www.johnlewisgiftcard.com , and can then be emailed directly to friends, neighbours, family members or volunteers for them to use. Customers can purchase e-gift cards in £10 denominations up to £500.
  • £1millon Community Support fund set up to be distributed to local communities.
  • Setting aside hard to get items specifically for NHS workers on production of NHS ID, and priority at the checkout.
  • Purchase limits on items such as two packs of toilet rolls, and three specific grocery items (such as dried pasta)


OCADO (online)

Online   www.ocado.com

  • Website currently only accepting those who already have an Ocado account.